Canceling An Order

Canceling An Order

If your order has already shipped, then it is too late to cancel the order. You will simply need to return the unopened product for a refund or exchange. Of course, the shipping fee can not be refunded since we had to pay the shipping company already. Please see our Returns page for information on returning a package.

If your order has not shipped: If your order has not yet shipped, we can cancel/change it with no problem! In order to change anything on your order or cancel your order, you must contact Survival of the Fittest at customerservice@sotfsupplements.com This includes any change to the shipping address, removal or additions to an order, and order cancellations. Be sure to include the following in your inquiry:

  • Order number
  • Email address used to order
  • A phone number where you can be reached
  • The SKU (on packing slip) or name(s) of the missing product(s)

 

Refunds: Please note that once we put a refund through on average it takes between 7 and 10 business days for it to show up in your account.